Prestige Medical Billing | Let us invest in you so you can invest in your patients.

Dottie Jackson

CEO

Dottie began her career in 1998 as an Office Manager for a large Chemical Dependency Counseling Agency. She moved into the billing department in 1999 and found her true calling. Always being referred to as a “Rule Keeper” and being good with numbers, Dottie found herself at home in the medical billing field. She helped manage state and federal contracts, developing the billing process for Snohomish County Youth Drug court program (CDDA) when it was developed in the early 2000’s. After working for four years in chemical dependency Dottie took a position as a Billing manager with Northwest Family Life (domestic violence counseling agency for perpetrators and victims). Dottie found her purpose here, realizing that her support of mental health providers, was building healthier communities for all of us. After leaving Northwest Family Life, Dottie helped run a medium size mental health group in Marysville for 5 years while she built them a outsource billing company.

In 2010 Dottie partnered with investors to create Prestige Medical Billing Co., specializing in Mental Health Billing. Supporting our community of mental health providers, is what drives Dottie to make a difference every single day. Though Dottie now runs her company as CEO, she still enjoys teaching others how to advocate on behalf of mental health providers and their patients, bringing purpose to the hard work they do each day.

Bringing joy to Dottie’s life at work and home is her fur baby Mr. Pickles her French Bulldog. He has become the office mascot and stress reliever. Dottie spends her days with her husband enjoying road trips, good food, and spending time with her nieces and nephews.

Kerrie Morrison

Billing Advocate

Kerrie is just a California girl in a Washington world! Kerrie and her family moved to Washington in 2018 and they are still finding new places to explore!

Prior to moving to WA and working for PMBC, Kerrie was a jack of all trades. She has been a preschool teacher, a veterinary assistant, and she even worked on a farm taking care of animals. Kerrie is an animal lover and enjoys painting, reading, hiking with her dogs, spending time near the water and laughing.

In the medical field, Kerrie’s 16 years of billing experience includes dermatology, pediatrics, and mental health. Working at PMBC has been very rewarding and Kerrie enjoys getting to know all of her providers and helping to make their work days as smooth as possible. She feels lucky to have been given this opportunity to grow and learn while being able to work with such an outstanding group of individuals.

Mr. Pickles

Office Mascot

I enjoy long walks with anyone that will take me, greeting the staff of PMBC daily from my gate in Mama’s office, and TREATS!!!! My true joy in life is SQUIRRELS, chasing them, barking at them, and protecting my yard from them. I’m a foodie at heart and really love anything Beef, beef or beef. I’m a good dog most days, but am a Frenchie at heart, which means I usually do what I want, when I want. I wouldn’t say I’m spoiled, wait who am I kidding, I’m totally spoiled!

David Hathaway

Billing Manager

David began his career with Premera in 1980 and in 20 years there worked his way up from a Document Control Clerk (he stapled a lot!) to a Claims Processor, Biller and eventually a User Acceptance Tester. He then moved on to a career in Medical Billing. He began working for a community health care center in Seattle. Looking to move upwards he took a job as a Billing Manager for a retina specialist for about 10 years and then moved on to an ear, nose and throat practice, apparently wanting to cover the whole head. Along that path he recently joined us as our Billing Manager in November of 2020.

When not at work David enjoys spending time with his family (which includes 6 kids, 3 grandkids and a couple of adorable dachshunds), following the Mariners and Seahawks and singing karaoke. He also enjoys Pina Coladas and getting caught in the rain…and thinks he’s a pretty funny guy!

Megan Mejia

EFT/ERA Specialist

Megan is a graduate from Bellevue College with a bachelor’s degree in Healthcare Management. She has certificates in medical billing and coding, as well as office administration. She has a strong interest in revenue cycle management and is dedicated to helping our providers look for ways to streamline their business practices. We hosted Megan as an intern and ecstatic when she decided to return as an employee. Megan works alongside Dottie, Cindy and our billing manager to help facilitate EDI, ERA and EFT enrollment. She also works with our clearinghouse and other venders to ensure our systems run smoothly. Megan’s office administration and organizational skills are a true asset to PMBC.

Outside of PMBC, she is a busy mom of three with 14-year-old twin daughters and a 9-year-old son. When she does have free time, Megan loves photography, quilting and traveling internationally with her family.

Sam Durant

Executive Assistant

A Gentleman and a Scholar; Samantha was born and raised in Monroe, Washington. She graduated high school in 2015 and began her journey learning to be a costume designer, even interning at the 5th Avenue Theatre in Seattle until she was thrown into billing when she joined Prestige in 2017 as their temporary fill in. She quickly worked her way out of a temporary position and soon found herself being our permanent receptionist until she moved on to be a billing advocate and soon office manager, eventually moving all the way up to being the Executive Assistant of our amazing CEO, as the youngest and most senior employee at PMBC.

Samantha leans on the darker eclectic side of life, and when she is not hard at work or studying historical fashion, she enjoys music, painting, and traveling around Washington state with her girlfriend in search of new adventures and spooky places, all while sharing her Halloween spirit with those around her.

Kathy Trumbo

Billing Advocate

Born and raised in Louisiana, Kathy is a Southern Belle at heart who has worked in the medical field since she was 16 years old. Her job first began as a customer service representative for an ophthalmology clinic and she eventually became an ophthalmic technician. After about 15 years, she decided to transition into the insurance billing field where she eventually became the supervisor for that same clinic. Her medical billing knowledge is vast, with experiences ranging in areas such as family practice, orthopedic surgery, home health, and finally mental health billing.

Kathy loves what she does and hopes to continue this career path for many, many years. When she isn’t working, she enjoys spending time with her best friend who happens to be her husband. They have been happily together for 16 years. Kathy and her best friend/husband enjoy seeing new places, trying local restaurants, and spending time with her family.

DJ James

Billing Advocate

DJ began her career right out of High School at the Virginia Mason Clinic in the Medical Records Department from 1974 to 1979 before moving to Premera Blue Cross where she spent the next 21 years working a variety of positions including File Clerk, Claims Processor, Customer Service Representative, Accounts/Reconciliation Specialist, and Paralegal in the Appeals department until 2001. Eventually, DJ wanted to get a feel for the other side of a medical insurance company so she soon began working as a Billing Recovery Specialist at Providence Medical in downtown Seattle. Afterwards, she worked as a Front Office Manager for a medical/surgical clinic in Lynnwood before moving into a management position.

With the desire to no longer commute long distances and to eventually put down roots for many years to come, DJ found the perfect opportunity to utilize her knowledge of medical insurance and billing in her hometown when she found Prestige Medial Billing in 2019.

DJ enjoys traveling and so far, has backpacked to 12 different countries as well as numerous states in the U.S. She enjoys studying American history, loves being outdoors, as well as designing and landscaping her property.

Cyndi Lanning

Billing Advocate Lead

Cyndi began her Medical Billing journey by attending Everest College and graduating top of her class in 2011. Right after graduation, she quickly began working part-time with Acupuncture Billing for 6 years while working a full-time position in Eatonville as a Laboratory Biller for almost 4 years. With her amazing talent for finding answers, solving any problems she comes across, and her willingness to jump in whenever help is needed, she felt it appropriate timing to become PMBC’s Billing Advocate Lead. Cyndi has 2 amazing kids and has also been promoted to grandma! In her spare time, she enjoys spending time with family, going to the beach on a sunny day to watch the sunset, and curling up with her cats and dog on cold days.

Cindy Johnson

COO

Cindy is the Owner/COO at PMBC. She wears many hats as she manages our office staff, benefit quote specialist, HR and our Accounting department. Her organizational skills help keep PMBC running smooth. She has had many jobs in the past including working in the COB department at King County Medical Blue Shield, the Import/Export Manager and Executive Secretary at Ace Novelty, Church Secretary at New Horizon Christian Church, and lastly before coming to work at PMBC, she was a paralegal for 10 years for a Family Law Attorney in Seattle. Cindy has 35 years of Personal Assistance/Office Management experience which provides her with the ability to manage our business. She is patient and has a wonderful ability to teach our new employees and help them learn our policy and procedures.

When Cindy is not working, she loves to read, spend time with her grandchildren and family, travel not only abroad but to her family’s cabin to snowmobile. She also serves others through her church, Life Church of Monroe.

Ramona Real

Executive Assistant

Ramona’s childhood was spent in a Korean household in northern California. After graduating high school, she joined the U.S. Navy in 2010 and separated in 2018. While serving active duty, Ramona spent her time increasing her skills as an administrator and office manager. After the military, Ramona began attending school full-time, volunteered as an EMT at a fire department for 2 years, and worked part-time as a chemistry lab assistant for Tacoma Community College. Ramona remains a full-time student while working as PMBC’s Executive Assistant. Although soft-spoken, Ramona is determined to provide quality service and care to providers. During her free time, she enjoys reading, cooking, traveling, and being with family.

Victoria Durant

Patient Data Manager

While growing up in Monroe, WA, Victoria has worked in a variety of fields but has consistently returned to and has enjoyed working in security. Several years after she graduated from high school, she spontaneously decided to move to Arizona with her boyfriend. After a little over a year, Victoria and her boyfriend returned to Monroe where she eventually began working for PMBC. Victoria has always considered herself an outgoing homebody. She loves to spend time with her cats: Biscuit and Gravy and considers herself to be a “hobby hopper.” Victoria loves jellyfish and enjoys going to the aquarium and beach when she is not working on claims and benefit quotes.

Maggie Rios

Receptionist

Maggie began working since she was 15 years old for her brother-in-law at Ixtapa for 20 years. Afterwards, she began working at an auto insurance company and a restaurant. After 19 years, she decided it was time for a change. She met Cindy Johnson who offered her an opportunity to work as a receptionist at PMBC since April 2019. Maggie is a wife and mother of two daughters. Although she doesn’t get much free time, she tries to take advantage of the time she does have by spending it with family while camping, hiking, or walking on the beach.

Amber Cormie

Benefits Quotes Specialist

Amber is a Washington native who grew up in Burien, WA. She received her certification in Medical Office Management and has experience working for a variety of insurance companies. She has held the role of a Research Assistant for Premera, Medical Records Assistant for Group Health, and Administrative Assistant for Molina. Amber has transferred her customer service and organizational skills over to PMBC and is now the Benefit Quotes Specialist. Amber is a dog enthusiast and has volunteered at Homeward Pet for the past 2-3 years. She enjoys spending time with her rescue dog and husband, traveling, and riding motorcycles.

Mindy Lu, Sunrise Nutrition

★★★★★

We have worked with two other billers before PMBC and it was Dottie and her team that reinstated my trust in billers. From our very first meeting, she and her team have gone above and beyond in supporting my practice and I credit them with playing a huge part in our growth. It is clear that Prestige is committed to make sure my business is paid and it’s something I don’t have to worry about. Dottie herself is kind, organized and communicative and these qualities are reflected in her employees. As a fellow business owner, I also appreciate that Dottie is transparent and client-centered in her practices, which has made partnering with Prestige a smooth and lovely experience. I highly recommend working with Dottie and PMBC! 🙂

Lindsay Dye, LMHC

★★★★★

When I first started my private practice in 2013, I quickly realized that insurance billing wasn’t a side of the business I wanted to spend time learning, but it was something that needed to be done. With the help of Prestige Medical Billing Company, I am able to focus on helping my clients– the reason why I got into this field to begin with! PMBC has played a major role in the success of my practice and I can’t say enough good things about my experience working with them. Their expertise and support does not just stop at insurance billing; I’ve received help in so many different aspects of private practice and I truly appreciate the time and effort that PMBC always puts forth. My practice is on the opposite side of the state as PMBC, but distance has never hindered our success in working together. They continue to impress me with efficiency, communication, and timeliness. I highly recommend working with PMBC for all your billing needs. They are truly experts in the field and are worth every penny!

JoAnne Solchany, PhD, ARNP

★★★★★

I am a Psychiatric Nurse Practitioner and I have been with Prestige Medical Billing for over five years. In my experience, Prestige Medical Billing has been the best billing company I have ever worked with. I trust them to handle my patient accounts and advocate for me with the insurance companies. They are extremely transparent and honest. Dottie and her staff know their stuff—from understanding complicated billing codes to handling vulnerable patients.

I have had the honor, over these past five years, to watch Dottie’s company grow and expand. They have always been at the forefront of any new changes the insurance companies decide to implement and have always responded to these changes proactively, educating the staff, implementing the changes, and keeping me informed along the way. I have always appreciated how they can take the complexities of the insurance industry and make it understandable for me, as well.

When issues have come up with the insurance companies, or even with some of my patients, Prestige has worked diligently to address the issues. There have been occasions where have identified significant errors with how the insurance company has done things. In those cases, Dottie and her team have advocated fiercely, rectified the issues, and retrieved additional monies. They have also been patient and understanding with my clients. I have always appreciated that they have never wavered in maintaining the confidentiality of my teenage patients even when having to deal with a frustrated or angry parent.

As a company, I have been regularly impressed with the atmosphere of Prestige Medical Billing. Dottie has built a team of committed and loyal team members. They communicate well, they are kind and caring, and they work well together. Dottie takes care of her staff and it shows in their interactions and their work. Dottie is looked up to as a leader and, in my experience, she has always been available to jump into some of the more complicated situations supporting her staff and working through those issues.

It has been a pleasure to work with Dottie and her team at Prestige Medical Billing. I would not hesitate to recommend them to any practitioner who really wants to feel safe and secure in the knowledge that their clients’ accounts are being taken care of and well managed.

Consulting

Not looking for a billing service, but still need help with complicated billing issues? PMBC offers a suite of consulting services to meet all your needs. Some services we provide are: Associate level billing for groups and supervisors, group creation and contracting, telehealth coding and billing, resolution with complicated billing concerns, and provider transitions from group to private practice.

Credentialing/Contracting

Contracting with insurance companies will drive patients to your practice and give them the financial support they need for long term-ongoing care, ensuring positive treatment outcomes for your patients. Comprehensive walkthrough guide on how to apply to all major commercial insurances and Apple plans, CAQH and Provider Source assistance, and phone or online help available when needed. Requires a 1-year billing contract for services to be provided.

Contracting Support

Have you been notified that your contract was cancelled and you have no idea why? PMBC has built long lasting relationships at many of the major insurance companies, cutting through the red tape to get you the answers you need to resolve difficult contract issues. Some of the contract support we offer: Direct insurance reach out regarding status if no response, cancelled contracts, wrong effective dates, wrong tax identification numbers, lost contracts, and credentialing not renewed.

Billing for Mental Health Providers

PMBC realizes that one size does not always fit all. In order to accommodate your needs, we can curtail our services and make it more affordable for your practice. PMBC provides the following services:

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Benefit quotes for all new patients and updated insurances

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Billing to insurance and patients

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Posting insurance and patient monies

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Claim denial follow up

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Lack of response follow up

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Patient payment plans

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Patient statement and credit card payment processing through Inbox Health

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Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT) setup and maintenance

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Unpaid and incorrectly paid claims follow up.

Refer a friend that signs with PMBC and receive 5% off your total bill for 2 months!

Procedure Code Training

Have you ever asked yourself if you are being paid for all the services you provide? Do you wonder if your worth more? PMBC provides assistance with understanding what is available to mental health providers, understanding coding, modifiers and charting requirements for specific codes, when to use family counseling vs psychotherapy sessions, add on codes, as well as ARNP, LMFT, LMHC, LICSW, PhD, PsyD coding training.

Auditing Services for Billing

Are you making less than you think you should, but you love your current biller?

PMBC can provide the reassurance you need by providing auditing services in the following areas:

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Billing account audits for providers trying to identify pitfalls in the billing process

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Possible embezzlement by your billing representative

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Coding concerns

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“Let us invest in you so you can invest in your patients.”

“Let us invest in you so you can invest in your patients.”

Introducing Our Company

Our Services

Auditing Services for Billing

Procedure Code Training

Billing for Mental Health Provider

Contracting Support

Credentialing/ Contracting

Consulting

PMBC Internship Programs

We promise when it comes to Prestige, you’ll be trusting us in no time.

Contact Us

Meet Our Professionals

Dottie Jackson

Cindy Johnson

Meet Our Partners

Hours of Operation

Auditing Services
for Billing

Contracting
Support