I am a Psychiatric Nurse Practitioner and I have been with Prestige Medical Billing for over five years. In my experience, Prestige Medical Billing has been the best billing company I have ever worked with. I trust them to handle my patient accounts and advocate for me with the insurance companies. They are extremely transparent and honest. Dottie and her staff know their stuff—from understanding complicated billing codes to handling vulnerable patients.
I have had the honor, over these past five years, to watch Dottie’s company grow and expand. They have always been at the forefront of any new changes the insurance companies decide to implement and have always responded to these changes proactively, educating the staff, implementing the changes, and keeping me informed along the way. I have always appreciated how they can take the complexities of the insurance industry and make it understandable for me, as well.
When issues have come up with the insurance companies, or even with some of my patients, Prestige has worked diligently to address the issues. There have been occasions where have identified significant errors with how the insurance company has done things. In those cases, Dottie and her team have advocated fiercely, rectified the issues, and retrieved additional monies. They have also been patient and understanding with my clients. I have always appreciated that they have never wavered in maintaining the confidentiality of my teenage patients even when having to deal with a frustrated or angry parent.
As a company, I have been regularly impressed with the atmosphere of Prestige Medical Billing. Dottie has built a team of committed and loyal team members. They communicate well, they are kind and caring, and they work well together. Dottie takes care of her staff and it shows in their interactions and their work. Dottie is looked up to as a leader and, in my experience, she has always been available to jump into some of the more complicated situations supporting her staff and working through those issues.
It has been a pleasure to work with Dottie and her team at Prestige Medical Billing. I would not hesitate to recommend them to any practitioner who really wants to feel safe and secure in the knowledge that their clients’ accounts are being taken care of and well managed.
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