by RocketAdmin | May 22, 2020 | Uncategorized
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Cindy is the Owner/COO at PMBC. She wears many hats as she manages our office staff, benefit quote specialist, HR and our Accounting department. Her organizational skills and patience helps keep PMBC running smooth. She has had many jobs in the past which includes, King County Medical Blue Shield in the COB department, Ace Novelty as the Import/Export Manager and Executive Secretary, Church Secretary at New Horizon Christian Church, and lastly before coming to work at PMBC, she was a paralegal for 10 years for a Family Law Attorney in Seattle. Cindy has 35 years of Personal Assistance/Office Management which provides her with the ability to manage our business. She is patient and has a wonderful ability to teach our new employees and help them learn our policy and procedures. When Cindy is not working, she loves to read, spend time with her grandchildren and family, travel not only abroad but to her family’s cabin to snow mobile,. She also serve others through her church, Life Church of Monroe.
Ramona’s childhood was spent in a Korean household in northern California. After graduating high school, she joined the U.S. Navy in 2010 and separated in 2018. While serving active duty, Ramona spent her time increasing her skills as an administrator and office manager. After the military, Ramona began attending school full-time, volunteered as an EMT at a fire department for 2 years, and worked part-time as a chemistry lab assistant for Tacoma Community College. Ramona remains a full-time student while working as PMBC’s Executive Assistant. Although soft-spoken, Ramona is determined to provide quality service and care to providers. During her free time, she enjoys reading, cooking, traveling, and being with family.
While growing up in Monroe, WA, Victoria has worked in a variety of fields but has consistently returned to and has enjoyed working in security. Several years after she graduated from high school, she spontaneously decided to move to Arizona with her boyfriend. After a little over a year, Victoria and her boyfriend returned to Monroe where she eventually began working for PMBC. Victoria has always considered herself an outgoing homebody. She loves to spend time with her cats: Biscuit and Gravy and considers herself to be a “hobby hopper.” Victoria loves jellyfish and enjoys going to the aquarium and beach when she is not working on claims and benefit quotes.
A Gentlewoman and a Scholar; Samantha was born and raised in Monroe, Washington and joined Prestige in 2017. She has worked her way up from as a receptionist to billing advocate with management experience at PMBC. When she is not hard at work or studying history, she enjoys writing, painting, and traveling around the U.S. while sharing her Halloween spirit with those she loves.
Maggie began working since she was 15 years old for her brother-in-law at Ixtapa for 20 years. Afterwards, she began working at an auto insurance company and a restaurant. After 19 years, she decided it was time for a change. She met Cindy Johnson who offered her an opportunity to work as a receptionist at PMBC since April 2019. Maggie is a wife and mother of two daughters. Although she doesn’t get much free time, she tries to take advantage of the time she does have by spending it with family while camping, hiking, or walking on the beach.
Kerrie is just a California girl in a Washington world! Kerrie moved to Washington in 2020 and feels new to the state. This gives Kerrie and her family an opportunity to explore their new surroundings, which they love doing! Kerrie love animals, music, laughter, the beach (all water really), the outdoors, painting (on canvas not on walls), and reading a good book! She also makes a mean chicken fried steak with gravy and mashed potatoes and even enjoys baking. Kerrie is a jack-of-all-trades. Prior to becoming a medical biller, Kerrie has been a preschool teacher and veterinarian assistant. She has experience billing for dermatology, pediatrics, and mental health. Kerrie feels that her work here at Prestige has been very rewarding and she states that she feels lucky to not only get to know her fellow employees, but the providers that she works with as well.
Born and raised in Louisiana, Kathy is a Southern Belle at heart who has worked in the medical field since she was 16 years old. Her job first began as a customer service representative for an ophthalmology clinic and she eventually became an ophthalmic technician. After about 15 years, she decided she to transition into the insurance billing field where she eventually became the supervisor for that same clinic. Kathy has not only witnessed billing transition from paper only to electronic only claims, she has also been fortunate enough to experience the transition from authorized smoking facilities to no-smoking. Her medical billing knowledge is vast, with experiences ranging in areas such as family practice, orthopedic surgery, hospice, and finally mental health billing. She loves what she does and hopes to continue this career path for many, many years. When Kathy is not working, she enjoys spending time with her best friend who happens to be her husband. They have been happily together for 16 years. Kathy and her best friend/husband enjoy seeing new places and trying local restaurants.
DJ began her career right out of High School at Virginia Mason Clinic – Medical Records 1974-1979 then moving to Premera Blue Cross where she spent 21 years working a variety of positions to include File Clerk, Claims Processor, Customer Service Representative, Accounts/Reconciliation Specialist, and Paralegal in the Appeals department from 1980-2001. Eventually, DJ wanted to get a feel for the other side of a medical insurance company. So she worked as a Billing Recovery Specialist at Providence Medical in downtown Seattle. Afterwards, she worked as a Front Office Manager for a medical/surgical clinic in Lynnwood, WA before moving into a management position. With the desire to no longer commute long distances and to eventually put down roots for many years to come, DJ found the perfect opportunity to utilize her knowledge of medical insurance and billing in her hometown at Prestige Medial Billing Company in 2019. DJ enjoys traveling and so far, has backpacked to 12 countries as well as numerous states in the U.S. She enjoys studying American history, loves being outdoors, and taking time designing and landscaping her property.
Cyndi began her Medical Billing journey by attending Everest College and graduating top of her class in 2011. Right after graduation, she quickly began working part-time with Acupuncture Billing for 6 years along with working a full-time position in Eatonville as a Laboratory Biller for almost 4 years. With her amazing talent for finding answers, solving any problems she comes across, and her willingness to jump in whenever help is needed, she felt it appropriate timing to become PMBC’s Billing Advocate Lead. Cyndi has 2 amazing kids and has also been promoted to grandma! In her spare time, she enjoys spending time with family, going to the beach on a sunny day to watch the sunset, and curling up with her cats and dog on cold days.
Amber is a Washington native who grew up in Burien, WA. She received her certification in Medical Office Management and has experience working for a variety of insurance companies. She has held the role of a Research Assistant for Premera, Medical Records Assistant for Group Health, and Administrative Assistant for Molina. Amber has transferred her customer service and organizational skills over to PMBC and is now the Benefit Quotes Specialist. Amber is a dog enthusiast and has volunteered at Homeward Pet for the past 2-3 years. She enjoys spending time with her rescue dog and husband, traveling, and riding motorcycles.
Mindy Lu, Sunrise Nutrition
★★★★★
We have worked with two other billers before PMBC and it was Dottie and her team that reinstated my trust in billers. From our very first meeting, she and her team have gone above and beyond in supporting my practice and I credit them with playing a huge part in our growth. It is clear that Prestige is committed to make sure my business is paid and it’s something I don’t have to worry about. Dottie herself is kind, organized and communicative and these qualities are reflected in her employees. As a fellow business owner, I also appreciate that Dottie is transparent and client-centered in her practices, which has made partnering with Prestige a smooth and lovely experience. I highly recommend working with Dottie and PMBC! 🙂
Lindsay Dye, LMHC
★★★★★
When I first started my private practice in 2013, I quickly realized that insurance billing wasn’t a side of the business I wanted to spend time learning, but it was something that needed to be done. With the help of Prestige Medical Billing Company, I am able to focus on helping my clients– the reason why I got into this field to begin with! PMBC has played a major role in the success of my practice and I can’t say enough good things about my experience working with them. Their expertise and support does not just stop at insurance billing; I’ve received help in so many different aspects of private practice and I truly appreciate the time and effort that PMBC always puts forth. My practice is on the opposite side of the state as PMBC, but distance has never hindered our success in working together. They continue to impress me with efficiency, communication, and timeliness. I highly recommend working with PMBC for all your billing needs. They are truly experts in the field and are worth every penny!
JoAnne Solchany, PhD, ARNP
★★★★★
I am a Psychiatric Nurse Practitioner and I have been with Prestige Medical Billing for over five years. In my experience, Prestige Medical Billing has been the best billing company I have ever worked with. I trust them to handle my patient accounts and advocate for me with the insurance companies. They are extremely transparent and honest. Dottie and her staff know their stuff—from understanding complicated billing codes to handling vulnerable patients.
I have had the honor, over these past five years, to watch Dottie’s company grow and expand. They have always been at the forefront of any new changes the insurance companies decide to implement and have always responded to these changes proactively, educating the staff, implementing the changes, and keeping me informed along the way. I have always appreciated how they can take the complexities of the insurance industry and make it understandable for me, as well.
When issues have come up with the insurance companies, or even with some of my patients, Prestige has worked diligently to address the issues. There have been occasions where have identified significant errors with how the insurance company has done things. In those cases, Dottie and her team have advocated fiercely, rectified the issues, and retrieved additional monies. They have also been patient and understanding with my clients. I have always appreciated that they have never wavered in maintaining the confidentiality of my teenage patients even when having to deal with a frustrated or angry parent.
As a company, I have been regularly impressed with the atmosphere of Prestige Medical Billing. Dottie has built a team of committed and loyal team members. They communicate well, they are kind and caring, and they work well together. Dottie takes care of her staff and it shows in their interactions and their work. Dottie is looked up to as a leader and, in my experience, she has always been available to jump into some of the more complicated situations supporting her staff and working through those issues.
It has been a pleasure to work with Dottie and her team at Prestige Medical Billing. I would not hesitate to recommend them to any practitioner who really wants to feel safe and secure in the knowledge that their clients’ accounts are being taken care of and well managed.
Not looking for a billing service, but still need help with complicated billing issues? PMBC offers a suite of consulting services to meet all your needs. Some services we provide are: Associate level billing for groups and supervisors, group creation and contracting, telehealth coding and billing, resolution with complicated billing concerns, and provider transitions from group to private practice.
Contracting with insurance companies will drive patients to your practice and give them the financial support they need for long term-ongoing care, ensuring positive treatment outcomes for your patients. Comprehensive walkthrough guide on how to apply to all major commercial insurances and Apple plans, CAQH and Provider Source assistance, and phone or online help available when needed. Requires a 1-year billing contract for services to be provided.
Have you been notified that your contract was cancelled and you have no idea why? PMBC has built long lasting relationships at many of the major insurance companies, cutting through the red tape to get you the answers you need to resolve difficult contract issues. Some of the contract support we offer: Direct insurance reach out regarding status if no response, cancelled contracts, wrong effective dates, wrong tax identification numbers, lost contracts, and credentialing not renewed.
PMBC realizes that one size does not always fit all. In order to accommodate your needs, we can curtail our services and make it more affordable for your practice. PMBC provides the following services:
Refer a friend that signs with PMBC and receive 5% off your total bill for 2 months!
Have you ever asked yourself if you are being paid for all the services you provide? Do you wonder if your worth more? PMBC provides assistance with understanding what is available to mental health providers, understanding coding, modifiers and charting requirements for specific codes, when to use family counseling vs psychotherapy sessions, add on codes, as well as ARNP, LMFT, LMHC, LICSW, PhD, PsyD coding training.
Are you making less than you think you should, but you love your current biller?
PMBC can provide the reassurance you need by providing auditing services in the following areas:
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